At Diary Updates, we strive to provide our customers with a smooth shopping experience. However, if you’re not completely satisfied with your purchase, we offer a 7-day refund policy to ensure your peace of mind.
Refund Policy
- You have 7 days from the date of purchase to request a refund.
- To be eligible for a refund, the product must be in its original condition.
- Refunds will be processed only if a valid reason is provided, and the product is undamaged.
How to Request a Refund
To initiate a refund, please send an email to admin@diaryupdates.com with the following details:
- Your full name and order number.
- Reason for requesting a refund.
- Any relevant information or attachments that can help us understand your request.
Our team will review your request and respond within 3-5 business days. Once approved, the refund will be processed, and the amount will be reflected in your bank account within 5-7 working days.
Cancellations
- Orders can be canceled within 24 hours of placement or before the order has been shipped.
- If you wish to cancel your order, email us at admin@diaryupdates.com with your order details.
Please note: If your order has already been shipped, we may not be able to cancel it, but you can still request a refund within the 7-day window.
For further queries, feel free to reach out to us at admin@diaryupdates.com.